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Terms and Conditions
We provide services to you through our web site and those services are provided to you on the basis of these terms and conditions. Please note that they may vary from time to time without notice to you. By accessing and using this website you agree to our terms and conditions. If you do not agree to these terms and conditions please do not use this site.
PLACING AN ORDER
Orders can be placed via our website, this service is open 24-hours a day 7 days a week.
Ordering is easy. Simply select the items you require and place in the shopping basket. You can view your shopping basket at any timeby selecting the 'view cart' link. Once you have selected all your items shopping go to the 'checkout'. You will be asked for a number of personal details, which we require to verify your order. You will then be contacted by email with details of your order.
PRICING POLICY
All published prices are inclusive of VAT at the prevailing rate. We are unable to provide VAT reclaiming facilities to our overseas customers.
All prices are subject to change without prior notice.
PAYMENT POLICY
Credit Cards
All payments must be made in UK Sterling (GBP) and must be made at the time of placing the order by credit or debit card.
Goods will be despatched only after funds have cleared.
CURRENCY TRANSACTIONS
Our payment transactions are conducted in UK Sterling (GBP). We are unable to offer any alternative currency payment options.
SECURITY
We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality.
Lost/Delayed Parcels
In line with Royal Mail published guidelines, you must allow 15 working days for your parcel to arrive before contacting us if you have not received your parcel after we have sent you a dispatch notice. You should always check with your local delivery office to ensure they are not holding your parcel before contacting us. Items that are lost in the post will be investigated by us submitting a claim to Royal Mail. If you parcel does not arrive we will refund or resend the parcel only after Royal Mail have completed their investigations.
Items that are sent via courier will have tracking numbers. If your parcel has not arrived within 3 days of us sending you your dispatch notice, please contact us immediately so we can trace your items.
FAILED DELIVERIES
If you refuse the parcel when either our courier company or Royal Mail attempt to hand the parcel to you; or you do not make arrangements to have the parcel redelivered if a card is left and the parcel is subsequently returned to us, we will deduct a flat rate of £4.95 (if the parcel was sent to you via Royal Mail) and £7.95 (if the parcel was sent to you via courier) from any refund due, in respect of costs incurred by us when dispatching your order. This is regardless of whether you paid postage or not on your initial order. Should you wish to have the parcel redelivered after it has been returned to us a re delivery charge of £4.95 will be made and the goods dispatched only after we have received this payment from you.
PRIVACY POLICY
We will treat all your personal information as confidential. We never disclose any information about you to third parties.
From time to time we may send you details of promotions or new ranges by post or email. Please let us know by email if you do not wish to receive such information.
COOKIES
A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a web site's computers and stored on your computer's hard drive.
Choices about Cookies
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set.
If you reject all cookies, you will not be able to use most ecommerce websites on the internet as they use cookies to keep track of the items in your shopping cart.
Our shopping cart does not use cookies. If you do not have cookies enabled you can still shop online at our site as the server will automatically change the way the shopping cart works.
Distance Selling
Distance selling regulations apply to orders made over the internet. You can view details of these regulations by going to www.dti.gov.uk. Under the regulations you have the right to cancel any order within 7 working days of receiving the order. It is however your responsibility to take care of the goods before returning them.
DESCRIPTIONS
To the best of our knowledge, the product descriptions on the site are accurate and up-to-date, but we are continually working to improve our products and so specifications or design changes may be made from time to time which have not been reflected on the site. We include images of products on our site to help you with your selection. However, slight variations, for example, in colour, should be expected. All measurements and weights are approximate.
GENERAL
We will not be liable to you for any breach of our agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought, fire, legislation or other cause beyond our reasonable control. This does not affect your statutory rights. If we choose not to enforce a right under our agreement, that decision will not prevent us from enforcing other rights, or the same right on a later occasion. English law will govern our agreement and English Courts will resolve any disputes non-exclusively.
TRADING NAME - BEBECO
The name www.bpa-freebaby.co.uk is a subsidiary of Bebeco and is a VAT registered business.
Our registered business address is
95 Freestone Way Corsham, Wiltshire, SN13 9EE. Telephone Number 01225 819 199.
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